22bet ug Privacy Policy

1 Introduction and Scope

22bet ug places the highest importance on the privacy of its platform users. This privacy policy explains what information we collect when you use our website and services, how that information is processed, and what your rights are.

This policy applies to all services of 22bet ug — including online sports betting, casino games, deposit and withdrawal services, and customer support. By registering an account on our site, you are considered to have accepted the terms of this policy. To become fully familiar with matters related to data collection and use, you are advised to read our Terms and Conditions.

We do not knowingly collect any information from persons under the age of 21. If we become aware that information has been collected from a minor, it will be deleted immediately.

2 Types of Information Collected

2.1 Registration and Identity Information

When creating an account, we collect: full name, date of birth, nationality, email address, mobile number, and residential address. This information is used to verify your identity and secure your account.

2.2 Financial Information

During deposits and withdrawals, we collect payment-related information, including details required for bKash, Nagad, Rocket, Upay, and bank transfers. We do not directly store sensitive financial information such as card numbers or PIN codes — these are processed within the payment provider's own secure environment.

2.3 Usage and Activity Information

When you use the 22bet ug platform, certain information is recorded automatically: login times, gaming history, bet details, browser type, IP address, and device information. This information is used for platform improvement and security monitoring.

2.4 Cookies and Tracking Technologies

Our site uses cookies, which help improve the user experience. Cookies are small text files stored in your browser. You can disable cookies from your browser settings, but this may limit some functionality of the site.

3 Purpose of Using Information

We use the collected information for the following purposes:

• To complete the account registration process and verify identity
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and VIP benefits
• To resolve issues through the customer support team
• To prevent fraud, money laundering, and other illegal activities
• To improve the platform technically and enhance user experience
• To send relevant service updates and important notifications
• To identify and act on risky behaviour in line with responsible gaming policy

We will not use your information for any purpose beyond those stated above. We are committed to ensuring a responsible betting environment — visit our Responsible Gaming page to learn more.

4 Sharing Information with Third Parties

4.1 Service Providers

22bet ug uses third-party assistance for certain services, such as payment processing and technical infrastructure. Only the information strictly necessary for providing the relevant service is shared with these partners. They are bound by the same data protection terms as we are.

4.2 Legal Obligations

Information may be provided in response to court orders, lawful requests from government authorities, or legal obligations. In such cases, we will try to notify you in advance wherever possible, unless prohibited by law.

4.3 Commercial Sale Prohibited

22bet ug never sells your personal information to any third party for commercial purposes. Our revenue comes from entirely separate sources — selling user data is not part of our business model.

5 Data Security Methods

22bet ug follows both technical and administrative measures to protect your information:

• SSL Encryption: All data transfers on the website are encrypted using SSL (Secure Socket Layer) technology, which protects data from interception.
• Access Control: Only authorised personnel can access users' personal information, and they are required to comply with strict confidentiality terms.
• Secure Servers: Our server infrastructure undergoes regular security testing and uses the latest protection technologies.
• Two-Factor Verification: OTP or additional verification is used when accessing accounts and during important transactions.
• Security Monitoring: Our systems are under continuous monitoring to detect suspicious activity.

However, complete security over the internet can never be guaranteed. You are therefore advised to responsibly keep your password and login details secure.

6 Data Retention Period

We retain your information for as long as your account is active and for the period necessary to provide services. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or other legitimate purposes.

Financial transaction records are generally retained for an extended period, as this information is required to be kept in accordance with financial institution regulations. Once the retention period ends, data is securely deleted or anonymised.

7 User Rights

Every registered user on our platform has the following rights:

7.1 Right to Access Information

You can find out at any time what information we hold about you. Contact our customer support team to do so.

7.2 Right to Correct Information

If there is any error in your recorded information, you can request a correction. This change can be made through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you can request the deletion of your personal information. However, some information may need to be retained due to legal obligations, in which case you will be informed.

7.4 Right to Object to Processing

You can ask us at any time to stop using your information for marketing or promotional communications. Your request will be acted upon within a reasonable time of receipt.

7.5 Right to Data Portability

You can request a copy of your personal information in a common, computer-readable format.

8 Protection of Minors

All services of 22bet ug are for persons aged 21 and above only. We actively take measures to prevent minors from registering and use an age verification process.

If we become aware that someone under the age of 18 has registered on our platform, that account will be closed immediately and all collected information will be deleted. Parents are requested to ensure their children cannot access online gaming and betting sites.

9 Policy Changes and Updates

This privacy policy may be updated from time to time due to business needs, technological changes, or legal requirements. Registered users will be informed of any significant changes via email or through the platform.

Continuing to use 22bet ug after a change will be taken as your agreement to the new policy. You are therefore advised to review this page regularly. You can visit the FAQ section for answers to any general questions about our services.

10 Contact Us

If you have any questions, comments, or information-related requests regarding this privacy policy, you can contact us. Our customer support team is ready to assist in both Bengali and English, seven days a week, twenty-four hours a day.